Support & Maintenance
Comprehensive support to keep your systems running smoothly. From monitoring to optimization, we've got you covered 24/7.
Get Support PlanChoose Your Support Level
Essential Support
$999/month
Perfect for small to medium businesses
- Business hours support (9-5 PST)
- 4 hour response time
- Monthly system health reports
- Security patches and updates
- Remote troubleshooting
- Email & phone support
Professional Support
$2,999/month
Ideal for growing businesses with critical systems
- Extended hours support (7am-10pm PST)
- 1 hour response time
- Weekly system health reports
- Proactive monitoring & alerts
- Performance optimization
- Dedicated support engineer
- Quarterly business reviews
Enterprise Support
Custom
For mission-critical applications
- 24/7 dedicated support
- 15 minute response time
- Real-time system monitoring
- On-site support available
- Custom SLA agreements
- Dedicated technical account manager
- Priority feature requests
- Disaster recovery planning
Comprehensive Support Services
24/7 Monitoring
Round-the-clock system monitoring to detect and resolve issues before they impact your business.
Security Updates
Regular security patches and vulnerability assessments to keep your systems protected.
Performance Optimization
Continuous performance monitoring and optimization to ensure peak system efficiency.
Backup & Recovery
Automated backups and tested recovery procedures to protect your critical data.
Technical Documentation
Comprehensive documentation and knowledge base for your team.
Training & Onboarding
Regular training sessions to help your team maximize system capabilities.
Proactive Maintenance
Preventive Maintenance
- Regular system health checks
- Database optimization
- Log rotation and cleanup
- Dependency updates
- Performance tuning
Corrective Maintenance
- Bug fixes and patches
- Error resolution
- System recovery
- Configuration fixes
- Integration repairs
Adaptive Maintenance
- Platform updates
- API version migrations
- Compliance updates
- Third-party integrations
- Feature enhancements
Our Service Level Guarantees
Uptime Guarantee
We guarantee 99.9% uptime for all production systems under our management.
Response Times
Resolution Times
95% of issues resolved within 24 hours. Complex issues escalated with continuous updates.
Satisfaction Guarantee
If you're not satisfied with our service, we'll work with you until you are.
Keep Your Systems Running at Peak Performance
Choose the support plan that fits your needs and get peace of mind knowing your systems are in expert hands.
Discuss Your Support Needs